Returns & warranty

Important before you buy: Obdera is an equipment seller, not a service centre. We do not provide any additional commercial warranty or repair services - all equipment is covered by the manufacturer's warranty, handled by the manufacturer or its authorised service network. Statutory consumer rights under Lithuanian and EU law remain unaffected.

1. Right of withdrawal (consumers)

Consumers may withdraw from a distance contract within 14 days of receiving the goods by notifying us in writing at info@obdera.lt. Goods must be shipped back within 14 days of the notice.

2. Condition of returned goods

Returned goods must be unused, undamaged, complete, in original undamaged packaging, with all accessories, documents and protective films. If the item's value has diminished due to handling beyond what is needed to establish its nature and functioning, the diminished value is deducted from the refund.

3. Non-returnable items

Non-returnable: activated devices whose activation irreversibly links the device to a user account or vehicle (e.g. activated ThinkDiag, Launch or Autel devices with a registered account, used activation codes); software licences, subscriptions and update packages once activated; items with broken manufacturer seals.

4. Return costs and procedure

When withdrawing without cause, the buyer covers direct return costs. Returns only by prior arrangement at info@obdera.lt. Refunds are issued within 14 days of receiving and inspecting the goods, via the original payment method.

5. Warranty and defective goods

All items carry the manufacturer's warranty (term stated in the product description). Warranty claims are administered by the manufacturer's authorised service network - we will help you file the claim, but diagnostics and repairs are performed by the manufacturer's network. Obdera provides no additional commercial warranty. Consumers retain statutory seller liability rights for product conformity under the Lithuanian Civil Code.

The warranty does not cover: mechanical damage, liquid damage, unauthorised repairs or modifications, faults caused by misuse or non-manufacturer software, and naturally wearing parts (batteries, cables).

6. Business customers (B2B) and equipment over €2,000

For purchases in a company's name, the 14-day withdrawal right does not apply and returns due to a change of mind are not accepted - B2B sales are final. B2B buyers receive the manufacturer's warranty only, to the extent permitted by mandatory law.

Equipment priced over €2,000 is sold exclusively to business customers (companies or self-employed persons with a business registration); such orders are treated as B2B purchases and are subject to this section.